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Shipping and Delivery

The time frame for order delivery is divided into two parts:

Processing time

Order verification, tailoring, quality check, and packaging. All orders are usually sent to our Manufacturing & Shipping team for dispatch within 24 - 48 hours after the order is placed and payment is received.

Shipping time

Shipping times may vary depending on the product please inquire for specific shipping times. This refers to the time it takes for items to be shipped from our warehouse to the destination. Delivery orders usually arrive within 2 - 3 weeks. For Homey Design and Rhino Shelters shipping times may vary from 8 - 12 weeks for Zline 2-8 weeks please inquire for specific shipping times

The freight carrier will make attempts to contact you by your phone number on your order to schedule delivery. Please double check the phone number current. If they cannot reach you, or cannot arrange delivery, the item will have to be shipped back to us. If this happens, you may lose any shipping fees you paid for the item when the item is refunded. 

Delivery is scheduled beforehand and usually takes place MONDAY-FRIDAY during business hours. You must be present for delivery and a signature is required. If you schedule an appointment then are not present without contacting the carrier, the carrier may charge a redelivery fee. 

If you wish to change the delivery address after the order has shipped, you must contact us directly as soon as possible. Some changes may be not possible. If you wish to change the address after the item is already in your area, the carrier may charge a fee. 

It is your responsibility to INSPECT the merchandise prior to delivery agent's departure. If the merchandise appears to be damaged in any way, please note the damage on the freight bill. This will aid in the return/replacement process.

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★ Customer Reviews ★

Let customers speak for us

202 reviews
Drolet 5"Ø Fresh Air Intake Kit (FAKW) For Wood Stove On Pedestal - OA10500
Dennis R.

extremely happy with this!! Drolet is great

Drolet 48" X 24" X 1/2" Micore 300 Mineral Fiber Boards (4 Units) - AC02565B
Leonard M.
Really good

I like this fiber board..

Drolet 46 3/4'' X 54" Black Steel Hearth Pad - AC02788
Edward C.
Worth to buy!

Worth it to buy!!

Drolet 5"Ø Fresh Air Intake Kit - AC01337
Marvin M.

cool and amazing Air Intake Kit, its helpful in my kitchen.

Drolet 48" Wood Storage With Finishing Trim - AC02351
Kenneth S.

I love the design, this is what I want need. I will buy another one!!!