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Product Quality Guarantee

At New Star Living we strive to offer only the highest quality products on the market and to work with customers to ensure complete satisfaction.

All items come with a manufacturer's warranty and specific warranty details for an item are available on each product page.

What if my product is damaged?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, even damage to the box, you should make note of it when signing for delivery. If you’re unable to open the package during delivery but suspect damage, write “suspect damage” on the delivery receipt.  If your item(s) do arrive damaged, please send photos to and we will process an immediate replacement or refund (usually within 1 business day).
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★ Customer Reviews ★

Let customers speak for us

202 reviews
Drolet 5"Ø Fresh Air Intake Kit (FAKW) For Wood Stove On Pedestal - OA10500
Dennis R.

extremely happy with this!! Drolet is great

Drolet 48" X 24" X 1/2" Micore 300 Mineral Fiber Boards (4 Units) - AC02565B
Leonard M.
Really good

I like this fiber board..

Drolet 46 3/4'' X 54" Black Steel Hearth Pad - AC02788
Edward C.
Worth to buy!

Worth it to buy!!

Drolet 5"Ø Fresh Air Intake Kit - AC01337
Marvin M.

cool and amazing Air Intake Kit, its helpful in my kitchen.

Drolet 48" Wood Storage With Finishing Trim - AC02351
Kenneth S.

I love the design, this is what I want need. I will buy another one!!!